1. Introduction
Thank you for shopping with SLmount. We want you to be satisfied with your purchase. This Refund and Returns Policy outlines how we handle returns, refunds, and exchanges.
2. Returns
Eligibility: You can return items within 30 days of receiving your order. The item must be in its original condition, unused, and in the original packaging.
Return Process: To initiate a return, contact us at hello@slmount.com with your order number and the reason for the return. We will provide instructions on how to return the item.
3. Refunds
Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 days to your original payment method.
Shipping Costs: Shipping costs are non-refundable. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
4. Exchanges
Exchange Process: If you wish to exchange an item, please follow the return process and place a new order for the desired item. We will issue a refund for the returned item once it is received and inspected.
5. Damaged or Defective Items
Report Issues: If you receive a damaged or defective item, contact us within 7 days of receipt. We will arrange for a replacement or refund, depending on your preference and item availability.
6. Refund Exceptions
Restocking Fees: 5 USD
Final Sale Items: Items marked as “final sale” or discounted items may not be eligible for returns or refunds.
7. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact us at:
hello@slmount.com
8. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.